We are excited for you to receive your order. Here are some tips on how to get the tracking number information of your order.
Orders are processed in the order they are received.
Depending on the volume of orders received, orders placed before 12 noon are usually packed on the same day you that placed your order.
Packages are picked up by the courier in the late afternoon. If your order makes it to the cut off time, your tracking information may be available on the day you ordered or the following day.
Orders placed after 12noon and before 2 pm might have tracking number on the same business day, depending on the volume of orders received at that time. Know that we exert best efforts to ship your order. We are also dependent on the tracking information given by the courier.
Orders placed after 3pm will most likely get tracking information by the next business day or the following day, depending on the day the courier is able to pick up your order.
Your orders are usually picked up by the courier around 4-5 pm.
Your order can be easily cancelled or changed within 30 minutes after you place it. If you have problems, please Contact us asap.
After 1 hour of placing your order, your order may have been packed and lined up for shipping. We will send you an email confirmation of the cancellation if it is still possible. Costs incurred for packing the goods will be deducted from the value that has been charged you. We will aim to respond within 24 hours.
Once your order has been shipped after you place your cancellation and you still prefer a cancellation, we will refund you the price of the products less 20% restocking fee as soon as you ship back the unused goods. The shipping incurred due to late cancellation cannot be refunded. You will be given a shipping label to ship back the cancelled goods.
You can visit Your Order page to check the status of your cancellation. You will also receive an email confirmation of the cancelled or changed order.
If the Shipping calculator does not calculate the shipping cost for your international address, please Contact Us.
You need to send us your complete address, phone number, email address and details of your order so that we can get the shipping estimate for you.
An easier way to do the above is to Abandon your cart with all the order information and email us with Subject: Please estimate international shipping and send to firstname.lastname@example.org or at the Contact Us.
For refunds that do not require returns, you will receive your refund within 3-7 days it is processed, depending on the financial institution involved.
You will receive an email confirmation of your refund.
For refunds that require returns, you will receive your refund within 3-7 days depending on the financial institution involved AFTER we receive the goods you have returned and inspected it in good sellable condition.
Share the Love! the more friends, the merrier! YAY! Please log into your account and go to the Refer Friends section of your account. From there, you can invite friends to join by email, Facebook, or by copying and sharing your unique referral link.
Your friend will receive a 15% off for the first time order. Upon your friend's purchase, you will receive a 15% discount coupon for your next purchase valid for 90 days.
There is no limit to the number of friends you can refer to join. Each discount coupon you receive may be used for regular priced items at one time and cannot be combined with another coupon per purchase transaction. Keep on sharing as you keep on saving!