To change your password, log in to your account.

Click on the "Account Details" menu under the My Account section.

Enter your current password and new password. Save the changes.

 

 

To change your credit card, log in to your account.

Click on the "Payment Methods" menu under the My Account section.

Enter your new payment method and save the changes.

 

 

To change your credit card, log in to your account.

On the "My Account" section, click on Addresses.

Billing and Shipping addreses information will be displayed.

Click on "Edit" to change the addresses and hit save.

 

 

Please contact our customer service specialist at +63 915-4297977, 9am to 5pm Mondays to Fridays.

 

Tracking Number

You can view the status of your order in the My Orders section of  your account page.

Tracking information will be emailed to you once your order has been shipped.

Your orders are shipped within 24-72 hours, from the time they are placed.

 

 

We are excited for you to receive your order. Here are some tips on how to get the tracking number information of your order.

Orders are processed in the order they are received.

Depending on the volume of orders received, orders placed before 12 noon are usually packed on the same day that you placed your order.

Packages are picked up by the courier in the late afternoon. If your order makes it to the cut off time, your tracking information may be available on the day you ordered or the following day.

Orders placed after 12noon and before 2 pm might have tracking number on the same business day, depending on the volume of orders received at that time. Know that we exert best efforts to ship your order. We are also dependent on the tracking information given by the courier.

Orders placed after 3pm will most likely get tracking information by the next business day or the following day, depending on the day the courier is able to pick up your order.

Your orders are usually picked up by the courier around 4-5 pm.

 

 

If the tracking information is not able to track your order, by all means, allow us to do the search. Contact us

 

Ideally, we aim to ship sooner than the estimated days if all things are ideal. Most of the time, you will get your order earlier than the estimated lead time.

The estimated lead time for our STANDARD Shipping (which factors in unexpected delays from processing, wait time from the customer, and courier issues that may occur):

Orders for Manila take may take 5-7 days latest but we will aim to ship in 3-5 days, depending on the volume of orders.

Orders for areas outside Manila may take 5-10 days latest but we will aim to ship 3-7 days, depending on the volume of orders, location, and courier status.

If you want guaranteed fast shipment, you must select EXPEDITED Shipment (at an additional cost).

 

We hope you love our products as much as we do. 

Should you change your mind, here are our Return Policy for different product categories.

 

 

Your order can be easily cancelled or changed within 30 minutes after you place it. If you have problems, please Contact us asap.

After 1 hour of placing your order, your order may have been packed and lined up for shipping. We will send you an email confirmation of the cancellation if it is still possible. Costs incurred for packing the goods will be deducted from the value that has been charged you. We will aim to respond within 24 hours.

Once your order has been shipped after you place your cancellation and you still prefer a cancellation, we will refund you the price of the products less 20% restocking fee as soon as you ship back the unused goods. The shipping incurred due to late cancellation cannot be refunded. You will be given a shipping label to ship back the cancelled goods.

You can visit Your Order page to check the status of your cancellation. You will also receive an email confirmation of the cancelled or changed order.

 

 

If the Shipping calculator does not calculate the shipping cost for your international address, please Contact Us.

You need to send us your complete address, phone number, email address and details of your order so that we can get the shipping estimate for you.

An easier way to do the above is to Abandon your cart with all the order information and email us with Subject: Please estimate international shipping and send to order@mvpselections.com.ph or at the Contact Us.

 

 

Please contact our customer service specialist at +63 915-4297977, 9am to 5pm Mondays to Fridays.

 

 

For refunds that do not require returns, you will receive your refund within 3-7 days it is processed, depending on the financial institution involved.

You will receive an email confirmation of your refund.

For refunds that require returns, you will receive your refund within 3-7 days depending on the financial institution involved  AFTER we receive the goods you have returned and inspected it in good sellable condition.

Please check our Refund Policy and Guide for more details.

 

 

Please contact our customer service specialist at +63 915-4297977, 9am to 5pm Mondays to Fridays.

 

 

Share the Love! the more friends, the merrier! YAY! Please log into your account and go to the Refer Friends section of your account. From there, you can invite friends to join by email, Facebook, or by copying and sharing your unique referral link.

Your friend will receive a 15% off for the first time order. Upon your friend's purchase, you will receive a 15% discount coupon for your next purchase valid for 90 days.  

There is no limit to the number of friends you can refer to join. Each discount coupon you receive may be used for regular priced items at one time and cannot be combined with another coupon per purchase transaction. Keep on sharing as you keep on saving!

 

 

The more you buy in bulk, the more you save.

If you are committed to good health and love our offerings, consider signing up as a Wholesaler so you can buy by the bulk at lower prices.

The minimum requirement to be an MVP Selections Wholesaler is just P5,000.00 per order or 12 pieces per product type with a total order of at least P5,000.00.

Your wholesaler status is maintained if you are able to order at least P10,000 annually.

Please check the Wholesale Page to learn more.

 

Please contact our customer service specialist at +63 915-4297977, 9am to 5pm Mondays to Fridays.

 

 

Thank you for your interest. How wonderful of you to think of it.

Please contact admin@mvpselections.com.ph with "Subject: Media Interest to Feature MVP" for details of your plan and we will customize a presentation for your purpose.

 

A Press Kit is available upon request. Email us at admin@mvpselections.com.ph with the Subject: Request for a Press Kit.

 

Join our MVP Selections PH Community in facebook facebook.com/MVPSelectionsPH and/or sign up at MVP Selections Home Page at www.mvpselections.com.ph (scroll down to see the subscription form) so you can enjoy regular and weekly deals and discounts.

 

As an MVP Selections subscribed member, you will receive discounts. Whenever you buy by the bulk, you save more.

As an MVP Selections Wholesaler, you will even get bigger discounts and can resell for a profit.

Whenever you send us a Review and Refer us to your friends, you get discounts.

Whenever you buy by the bulk, you save more.